Customer reviews of W M Autos

By Louise M on 21 September 2019 | Purchase not verified

Terrible experience with WM Autos. We purchased a Ford Galaxy and the automatic gearbox developed a fault within 5 months. Under the Consumer Rights Act 2015 they are obliged to repair it free of charge or give me a refund. They have offered to cover the cost of replacing the gearbox but not the labour, which does not meet my legal rights.

By Anthea D on 19 August 2019 | Purchase not verified

I cannot fault the service I received. The salesman was very attentive without being pushy and extremely patient. I felt I could trust him Went twice to look at cars . He noted what I was looking for and found one within a week. Very helpful with all paperwork and arranged Car tax for me. Included 3 months warranty and car was spanking clean and small external niggles fixed Would definitely recommend and would return .

By Harvey W on 24 June 2019 | Purchase not verified

I got my first car here and the day after my test I drove it for the first time and it broke down and had nothing but problems and the garage refused to give me my money back as it was an unsafe and unfit for purpose car that should not be sold without warning of it being undrivable after 30 mins of driving.. DO NOT BUY THE CHEVROLET AVEO (WN10KRG, 57,000 miles) very unprofessional.

By Jose Maria S on 02 April 2019 | Purchase not verified

Awful experience. I went to buy a car, the buyer told me the car was in good condition, but left me down on my travel to Spain. Now the Nissan tell me the car is in terrible condition, the engine, the suspension, wheels and other important parts of the car. The said, how was possible for the car to pass the MOT. I habe to pay 2400€ if i want the car nearly ready. PLEASE DONT GO THERE, DO NOT BUY A CAR THERE.

By Matt S on 14 January 2019 | Purchase not verified

Bought a car and apart from things going wrong on way home(seat not even bolted down safely and window dropping), had it checked out by a trusted mechanic..... Discovered many issues with vehicle including some which would declare the vehicle illegal and unsafe..... None of the issues were disclosed at any point and will cost me a substantial amount of money to fix( clutch, belts, power steering, to name a few!)......There was not even any window washer in the reservoir....A basic thing!!!!

By Besim S on 17 October 2018 | Purchase not verified

Very good customer service, willing to help for all things. Extremely happy customer 5 stars.

Reply from W M Autos on 14/12/18

Hi there, we appreciate the review - great news that we have another happy customer!

By Norbert B on 28 April 2018 | Purchase not verified

I bought a car from W M Autos , it was advertised Great Condition and after 1 week usage I just observed it had problem with the transmision . I went back to the dealer to check what is the problem , the guy from W M Autos Care just told me might be problem with the gearbox,clutch. I don't wanted to risk and I told them I want a full refund. After 1 hour (with arguement) they offered me to refund but I needed to pay Admin Fee £250 . Avoid this place! The manager is an unprofesional rude guy!

Reply from W M Autos on 30/11/19

Hello there, apologies to hear you're experience at WM Autos was not ideal. I would like to inform you that we have been under new management since mid 2018, and we would like to invite you back to view our new vehicles and sales team. Best regards. WM Autos

By lirjona b on 05 January 2018 | Purchase not verified

Great friendly staff the prices are also great from what I've seen out there, I bought a ford focus from here its been a few months and no problems at all considering it's a used car, definitely recommend and will go back for future purchases.

Reply from W M Autos on 14/12/18

GOOD TO HEAR, Thanks for the feedback and we hope to see you again. Kindest of regards WM Autos

By Emmanuella C on 21 November 2017 | Purchase not verified

I bought my first car (Chrysler Ypsilon) at W M Autos and it has been the best decision I've made. The people there are so welcoming and friendly. They made me feel so calm and answered all my questions. I was able to test drive the car with them and fell in love with it straight away. Thank you so much Aktar, Renata & Alfie. I would highly recommend W M Autos :)

By D L on 06 May 2017 | Purchase not verified

Thank you Renata and Aktar for all the help you gave me. Exceptional customer service, no pressure to make a rash decision. Would definitely recommend